Integration Guide

Step 1: Account Setup

By the end of this guide, you will:

• Complete account verification to unlock full platform features.
• Customize your account settings for a seamless experience.
• Set up payment preferences to suit your business needs.

This guide is designed to make onboarding simple and straightforward. Follow the steps, and you'll be ready to use the platform in no time.

Registration

Tips for Sharing Account Access

If multiple users need access to your CoinPayments account, follow these best practices to ensure secure and seamless access:

Share Login Credentials

• Provide the login email address and password to all authorized users.
• Ensure all users understand and follow your organization's security policies.

Coordinate Email and 2FA Access

• Use a shared email address as the login.
• Set a unique password for the email account that is different from the CoinPayments account password to enhance security.

Using Google Authenticator for 2FA

• When setting up 2FA with Google Authenticator, take a screenshot of the QR code or copy the verification code during the initial setup.
• Share the code securely with all users who require access, ensuring they set up their own verification app promptly.

Account Verification

Verification is an essential step to unlock the full features of your CoinPayments account. It ensures compliance with regulatory requirements, enhances security, protects you from potential fraud and provides access to advanced platform features.

We understand that verification can sometimes feel overwhelming, so we've simplified the process with a tiered approach tailored to your account type - whether personal or business. This ensures you provide only what's necessary for your specific needs.

To further streamline the process, we've partnered with SumSub, a trusted platform used by leading financial institutions. SumSub prioritizes data protection, adhering to GDPR and other compliance standards, so you can complete your verification with confidence.

This guide will walk you through each step of the verification process, outlining requirements for personal and business accounts, and show you how to get support if needed.

Account Type

At CoinPayments, we offer two main account types to suit your needs: Personal Account and Business Account. Here's what each entails and the steps to complete verification:

Personal Account

• Ideal for individuals using the platform for personal transactions.
• Personal account users do not have access to commercial tools like Invoicing and integrations (payment buttons, pre-built plug-ins, API integration).

Personal Account Verification Steps

• Confirm your tax residence country.
• Provide your personal information.
• Submit a valid government-issued identity document (e.g., passport).
• Provide a valid proof of address not older than 3 months (e.g., utility bill).
• Perform a liveness check using your webcam or mobile device.
• Complete a short questionnaire to finalize verification.

Business Account

• Designed for businesses, with options for unincorporated and incorporated entities.
• Business account users have access to commercial tools like Invoicing and integrations (payment buttons, pre-built plug-ins, API integration).

Unincorporated Business Verification Steps

• Select your business type.
• Complete a commercial questionnaire.
• Confirm the tax residence country.
• Provide personal information of the business owner.
• Submit proof of identity.
• Provide proof of address.

Incorporated Business Verification Steps

• Provide your company data:
  • Country (required)
  • Company name (required)
  • Registration number (required)
  • Legal address (required)
  • Entity type (required)
• Submit a document explaining your company ownership structure (You can provide one of the following):
  • Shareholder registry
  • Statement of information
  • Trust agreement
  • Recent excerpt from a state company registry
• Provide details of your company associated parties
• Complete a business questionnaire.

Resolving Identity Verification Issues

If you encounter challenges during the verification process, and the issue cannot be easily resolved through your verification dashboard, here's how to get help:

Our support team is dedicated to helping you resolve any identity verification issues you may encounter. We appreciate your cooperation and understanding throughout the verification process.

If additional documents are needed based on your company's country of incorporation, region, or ownership structure, we will promptly request them to expedite the onboarding process. If your submission meets our initial requirements, you will receive an email with links to verify company shareholders and/or representatives.

Setting Up Your Account

Once you've created your account and logged in, here's how you can customize your settings for a seamless experience.

Payment Settings

Managing your payment settings is key to ensuring your operations run smoothly. This section will guide you through optimizing your payouts and other options for seamless operations.

CoinPayments makes this process simple by applying advanced optimization mechanisms. By batching payouts and minimizing individual transaction fees, you can save time and reduce costs.